Service Policy
1. Scope of Services
We provide comprehensive support for apparel-related products, including business consultation, order tracking, logistics monitoring, and post-sales verification. All services are provided exclusively in relation to confirmed orders.
2. Communication Response Time
We will respond to your email inquiries as promptly as possible during business days. Please note that we do not process inquiries on weekends or Hong Kong public holidays; such requests will be addressed on the next business day. Contact email: [email protected]
3. Order Confirmation
Once an order is confirmed, the product details and delivery arrangements shall be governed by the terms agreed upon by both parties. Should you need to modify an order, please contact us promptly before the shipment process begins; once an order has entered the preparation-for-shipment stage, no further changes can be made.
4. Service Limitations
We cannot guarantee the fulfillment of any non-written agreements or expectations; only commitments explicitly confirmed via email are binding.
Any delivery issues or additional costs arising from incorrect information provided by the customer (such as an inaccurate shipping address or contact details) shall be the sole responsibility of the customer.
5. Complaints and Dispute Resolution
If you have any concerns regarding our products or services, please notify us via email and include relevant supporting documentation (e.g., photographs, tracking numbers, etc.). We are committed to working with you to reach an amicable resolution. In the event that a consensus cannot be reached, any disputes shall be governed by the laws of Hong Kong.
6. Policy Revisions
We reserve the right to amend these service policies at any time. The latest version will be posted directly on our website and shall take effect immediately upon publication.